Support

Check your spam or junk folder, and make sure you typed the email address you were invited with. Then request a new one. If you have tried several times in a row, wait about 15 minutes before trying again.

Add a passkey: open Settings, then Passkeys, and tap Add a passkey. Next time you can sign in with Face ID or Touch ID. You can always still sign in by email.

Not in the app yet. Email support@ourwhole.family from your current address and we will help.

Open the invitation email a family member sent you and follow the link, then sign in with that same email address. You can use the iPhone app or the web app at app.ourwhole.family.

Invitations expire after seven days. Ask the person who invited you to send a new one, and make sure you sign in with the address it was sent to.

WholeFamily is invite-only for now. Request an invite on our home page.

Open Settings, then Notifications, and choose Immediate, Daily digest (one summary a day) or Off.

In your phone's Settings app, find WholeFamily and turn notifications on or off. If you are not getting them, check they are allowed there and that you have a connection.

Open Settings, then Language. Automatic follows your device. The language you choose is used in the app and in every email we send you.

Open the post and choose delete. The post and its photos and videos are removed.

Family admins can open a post's share options and create a public link. Anyone with it can see that one post for seven days. You can revoke a link sooner from the same place.

Family admins can remove a member from the family's members list. They stop getting new photo links right away.

Family admins can open Family settings and choose to download everything. We prepare one archive of the family's photos and videos, available only to the admin who asked, for seven days.

Open Settings and edit Name. Your new name appears everywhere in your family.

If you subscribed on the web, cancel from Billing in Settings. If you subscribed in the iPhone app, cancel in your App Store account settings. Your family's photos are not deleted when a plan ends.

Open Settings and choose Delete account. It takes effect immediately and cannot be undone.

If you created your family, this deletes the family and all of its photos for every member. If you joined someone else's family, it removes you and the posts you created. Deleting your account does not cancel a subscription, so cancel that first.

Email safety@ourwhole.family with enough detail for us to find it. Please do not download or forward suspected illegal material; describe it and tell us where you saw it. If a child is in immediate danger, contact your local emergency services first. See our Terms of Use for what is not allowed.