Questions
Short answers about how WholeFamily works, what it costs and how it keeps your family's photos private.
WholeFamily is a private, invite-only family photo journal. A family keeps photos, videos, milestones and written posts in shared albums that only the people they invite can see. There is no public feed, no discovery, no ads and no algorithm deciding what you see.
Parents who want to share their children's photos with grandparents, aunts, uncles and close friends without putting them on social media. It is built so that relatives who never install an app can still see every new photo.
WholeFamily has an iPhone app and a web app that works in any modern browser, on a computer, tablet or phone, including Android phones.
The app is available in English and Spanish. Captions and comments can also be translated into another language when you ask, so relatives who read a different language can follow along.
WholeFamily is invite-only for now. You can request an invite on our home page, or join a family when someone invites you by email. The person who creates a family gets a free two-week trial, with no card required.
Invite them by email from the app. For each person you choose whether they can post or only view. They sign in with a one-time link or code sent to that email address, so there is no password to create.
No. Once a day they get one email with the previous day's posts and up to four photos from each, right in the message. Tapping a photo opens it in their web browser. Installing the app is optional.
There is no WholeFamily password. You sign in with a one-time link or code sent to your email, or with a passkey.
The Family plan is $12.99 a month or $99 a year, with 5 people who can post, 30 viewers, 3 albums and unlimited photos and videos. Family Plus is $19.99 a month or $149 a year, with 10 people who can post, 50 viewers and 6 albums.
No. One subscription covers the whole family. The person who created the family subscribes, and everyone they invite joins at no charge.
Yes. Every new family gets two weeks free, with no card required and nothing charged when it ends. The free trial is limited to one per email address.
On the web, with secure checkout by Stripe, or in the iPhone app. You can cancel at any time.
Your family's photos are not deleted when a plan ends.
Only the members of your family that you invite. There is no public feed, no discovery and no way for someone outside your family to browse your photos. A family admin can choose to share a single post outside the family with a link that expires.
Yes. Every photo and video is encrypted by the app before it is stored, with its own key, and each album has its own key protected by Amazon Web Services' key management service. Photos open only through links that expire: within a day in the app and after seven days in email.
No. Photos and videos are never sent to an AI model, never used for advertising and never sold. Two features send text only to an AI model, translation when you ask for one and the daily email summary, under terms that prohibit using it for training.
Yes. Location, device and camera details are removed from photos and videos when you upload them.
Yes. A family admin can create a link to a single post. Anyone with the link can see that one post without an account, nothing else in your family, and the link expires after seven days. The admin can also revoke it sooner.
We do not read your family's posts out of curiosity, for advertising or for product research. We do scan and review content to detect child sexual abuse material and other content our terms prohibit, and report it where the law requires.
Sign-in has no password to steal, sign-in attempts are rate limited, all traffic is encrypted in transit, and a share link opens only the one post it was made for.
Yes. A family admin can request an export of the family's photos and videos as one download. It is available only to the person who asked for it, and it expires.
Yes. A family admin can remove a member at any time. They stop getting new photo links, and the links they already had expire on their own.
Open a post to delete it, which removes the post and its photos. You can delete your account from the app. If you created the family, deleting your account deletes the whole family for every member; if you joined someone else's family, it removes you and the posts you wrote. Deleting your account does not cancel an App Store subscription, so cancel that separately.
Email support@ourwhole.family for help with your account, billing or the app. We aim to respond within 48 hours. Send ideas and feature requests to feedback@ourwhole.family.
Email safety@ourwhole.family with enough detail for us to find it. Do not download or forward suspected illegal material; describe it and tell us where you saw it. If a child is in immediate danger, contact your local emergency services first.
Still have a question? Email support@ourwhole.family.